The COVID-19 pandemic has triggered a global lockdown of sorts, bringing enterprise operations to a virtual standstill. With offices shut down and entire teams working from home, a drastic dip in customers coming in, closure of retail outlets, and disruption in supply chains, the majority of businesses are severely impacted. What’s worse is that the business world will not bounce back from this slump instantly after quarantine mandates and movement restrictions are lifted.

The ripples of this lockdown will be felt long after we’ve defeated this deadly virus and can be divided into three impact zones – immediate, mid-term, and long-term. The best way to recover from this unprecedented disruption in business operations is to minimize the financial strain by cutting costs.

In any organization today, IT operations and support consume a chunk of the infrastructure and capital. Optimizing IT application development and maintenance to create an environment of support for critical business transactions is the need of the hour. Our resilient team at Zensar has come up with a unique framework to help our customers tide over the COVID-19 crisis – we call it the Zensar Enterprise Resiliency Framework (ZERF, A vital aspect of this framework is ZenTrust, our ZERF solution on the applications side, designed to optimize IT costs significantly. Let’s discuss the features that add to ZenTrust’s uniqueness. (

Drive business growth with ZenTrust

Application rationalization and cost reduction are the focus areas for businesses looking to optimize IT operations. ZenTrust is a foundation pillar of the Zensar Enterprise Resiliency Framework (ZERF). It facilitates flexible business solutions that can mitigate the negative impact of the current situation through immediate cost reduction and expedited recovery once business operations are normalized, thus, contributing to the long-term robustness of enterprises.

Strategizing IT support to navigate the pitfalls of the COVID-19 pandemic is imperative. With ZenTrust, you can chart a course of consistent business growth by optimizing application costs while you keep systems up and running to ensure business continuity.

Here’s how it can be achieved.

Step 1: Understanding the application landscape

The process begins with a one-week, remote workshop to assess the application landscape of the enterprise and its stakeholders. This process extends beyond Zensar provided services and resources and covers the services offered by other vendors as well as internal teams.

Step 2: Analyzing the application portfolio

Understand and analyze how various IT solutions for existing and planned projects are operating in their current forms. Then, exploring ways to rationalize the cluster of applications and identifying the levers that can reduce costs.

Step 3: Engineer solutions

Suggest financially engineered solutions that can deliver an upfront reduction in costs.

Step 4: Transition

Blend in the remote, touchless transition to take over additional workstreams, which are part of the consolidation exercise, to ensure smooth operations.

Step 5: Friction-less Implementations

Implement these significantly low-cost IT solutions without any interruptions or friction in the operationality of applications.

How ZenTrust achieves IT cost reduction

Given the problem of cash flow in these times, the budgets of most enterprises have been hit dramatically. In this scenario, a promise of reducing expenditure on IT costs would seem to be a boon to any business, because a significant chunk of capital today is directed towards IT. Out of the total IT budget, nearly 70% is spent on operations, maintenance, and support.

So how does ZenTrust deliver on its promise of reducing IT costs, and that too upfront? These four optimization levers act as real drivers towards that objective.  

Offshore Leverage: A consolidation of existing onsite contracts into services delivered from offshore can typically help achieve a 30-40% reduction in costs.

SaaS and Cloud: Not only are the employees working remotely, but there are digital orders coming in; this places a higher load on the digital channels, making a lot of on-prem applications redundant. Making a transition from licensed on-prem software to cloud-based SaaS applications can bring down the Capex by nearly 70%.

Shared Services: Business operations across the board have been trimmed down, at least temporarily, in the wake of this ongoing pandemic, which results in a lot of lean time in business operations. In this situation, sharing services of application support and testing teams with two or more organizations can bring down application support and testing team costs by up to 20%.

Automation: This lever helps bring down the level of support required by enabling users to solve a substantial number of problems, especially the high volume and low complexity issues, with the help of automation. This, coupled with automation in application development and testing, can help you save on IT costs by up to 50%.

Making a difference!

ZenTrust has evolved over the years and grown in experience by providing customers with relevant interventions in times of crisis when cost reduction is a pressing need, as it is today. This consulting-centric approach has helped enterprises sail through testing times, such as the 2001 recession and the 2008 financial meltdown. Typically, any cost reduction approach manifests itself over 2-3 years. Considering the unprecedented circumstances that the business world is grappling with, it is a sigh of relief to share that ZenTrust applications cost optimization for COVID-19 has been designed to front-load cost reduction by at least 20-30%.

Do reach out to us in case you want to learn more about ZenTrust.

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Sanjay Suryadevra

Posted by Sanjay Suryadevra

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