Zensar secures leading partner role in Post Office’s Digital Capabilities Framework

Zensar Technologies, a leading experience, engineering, and engagement technology solutions company, announces its selection as partner for Post Office's Digital Capabilities Framework. This partnership is set to span two years, with optional extensions. Zensar won after scoring highest across procurement lots, including experience design, product ownership, management, measurement, and optimization.

This partnership is a significant milestone in the Post Office's journey towards taking a customer-centric approach to delivering digital products and services. By teaming up with Zensar, Post Office aims to enhance its digital capabilities, so its offerings meet the needs of both staff and customers alike. This collaboration highlights the importance of prioritizing customers in the IT industry, benefiting clients, potential customers, and the general public.

Manish Tandon, CEO and Managing Director, Zensar Technologies, said, "We’re thrilled to partner with Post Office on this transformative journey. Our combined expertise will ensure we deliver exceptional digital experiences that are both innovative and user-centric. We’re excited to develop impactful solutions that enhance the experience of Post Office customers and staff alike, and also set a new benchmark for digital excellence in the industry.”

Anup Rege, SVP and CBO - Experience Services, and Brand and Communications, Zensar Technologies, commented: “We’re excited to bring our expertise in experience design, product ownership, and optimization to this pivotal partnership with Post Office. This framework not only allows us to collaborate with a top-tier partner but also deliver innovative and efficient digital solutions tailored to the evolving needs of the Post Office. By enhancing the experience for both customers and staff, we’re committed to delivering exceptional digital experiences that set new standards in the industry.”

Zensar’s unique selling proposition, ‘experience-led everything,’ combined with expertise in human-centred design, will drive the development of insightful and user-friendly products for Post Office. This partnership underscores our commitment to delivering exceptional digital experiences and highlights the Post Office's commitment to customer centricity and innovation.

London, United Kingdom, April 30, 2025