Akibia’s Network Support Services for Q1 Fiscal Year 2012 up 54%
Pune, Sep 16th, 2011
Akibia a fully owned subsidiary of Pune based Zensar Technologies -a leading Global Technology and Business Process Company, today announced upwelling of their network support service by 54% for Q1 fiscal year 2012. Akibia is a US based leading provider of Infrastructure Management (IM) Services.
Akibia’s USA and Europe services in Data Center and Information Security were merged with Zensar’s Remote Infrastructure Management service line after the acquisition of Akibia by Zensar at the end of 2010.
Zensar and Akibia together have emerged as a niche infrastructure management player supporting the entire spectrum of IM services.
The Company’s traction in network support services can be attributed to:
• Cost-Effective Solutions – Akibia saves its customers 25-40% more than the Original Equipment Manufacturers (OEM) on maintenance services.
• Faster Resolution – The companies call answer time is less than 19 seconds, and engineers do not use voicemail or scripts, leading to faster call resolution and more satisfied clients.
• Focus on Service – Akibia’s extensive knowledge, expertise and best practices supporting high-availability infrastructure enables delivery of the highest standard of service and support to clients.
“We have been extremely impressed with Akibia’s response times and technical knowledge of our network appliances. We will continue to roll more of our hardware to the Akibia contract,” stated the Network Manager of a Fortune 500 insurance company.
“By providing customized service level agreements (SLAs) Akibia ensures clients only pay for the support levels they require, said Tom Tucker, President and CEO of Akibia. While OEMs may incentivize clients to upgrade to expensive new equipment before it is necessary, Akibia is focused on helping clients maximize their existing infrastructure.”
About Akibia, Inc.
Akibia provides innovative IT solutions that enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure. As an independent advisor, Akibia partners with customers to deliver solutions that improve the availability, reliability and performance of their data center, network and security infrastructure. Combining expert consulting, integration and support services with world-class customer service, Akibia helps IT organizations reduce costs, increase efficiencies and manage risk in the data center. Founded in 1988, Akibia is an independent IT services company with offices throughout the United States and Europe. Visit www.Akibia.com for more information.
About Zensar Technologies (http://www.zensar.com/)
Zensar Technologies is among the top 20 software services providers from India. Zensar is the world's first enterprise-wide SEI CMM Level 5 Company and was also later certified as a CMMI Level 5 Company with industry expertise that spans Retail, Manufacturing, Banking, Insurance, Utilities, Healthcare and Life Sciences. An RPG Group company, Zensar has more than 6000 employees with sales and operations presence across US, UK, Germany, Sweden, Finland, Middle East, South Africa, Singapore, Australia, China and Japan. The Company delivers comprehensive services in mission-critical applications, enterprise applications, e-business, BPO and Knowledge Services. The Company has developed tools and methodologies, including the proprietary Solution BluePrint (SBP), which enables its clients with innovative business solutions and a rapid 'go-to-market' capability. The Company supports Fortune 500 clients with software business solutions that help them compete in the digital economy.
For further information, please contact:
Janki Sampat
Market Innovation
Zensar Technologies
+91-20-66057511 \ +91-9764005810
janki.sampat@zensar.com
or Marcom@zensar.com
