ZBOT for Airlines: Customer service is one of the most integral parts of the Airline Industry. The recent trends in Customer service have made the airline industry provide fast real time service via the channel of their customers preference. The Airline industry has always been an early adopter of the latest trends that keep disrupting the service industry.
Zensar already has a patent for a Bot that helps retailers automate instore customer assistance.  This clubbed with our expertise of over two decades in the airline industry has led to the development of an indigenous solution for Airlines.  We believe this solution will help reduce customer service timespan, enable Cross sell and upsell opportunities and provide a seamless customer experience.
 
Some of the functionalities that come prebuilt with ZBOT are:
  • Flight Search 
  • Check in notifications 
  • Flight status and Delays 
  • Food and Entertainment 
  • Boarding gate announcements 
  • Luggage Collection 
  • Customer care connect 
  • Document repository 
  • Recommendation engine

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