Enhance Customer Experience and Improve Contact Center Efficiency!!Join Zensar for a live Webcast on Tuesday, June 21st, 2011
Date: Tuesday, June 21st, 2011
Time: 11:00 AM-12:00 PM EST/4:00 PM-5:00 PM GMT
Speaker: Jairaj Singh- Principal Solution Architect, Oracle CRM Practice
For an organization’s Customer Relationship Management (CRM) perspective, CTI provides a comprehensive platform that delivers personalized service by recognizing callers and their expectations, their preferences, and their value to the company through a ’screen population’ functionality. Factors like changing market conditions, improvement in efficiency of contact centers and the need for better customer service experience are all critical factors for an organization and hence an upgrade of Siebel CTI becomes essential. Upgrade of CTI should be planned in consideration with contact center agents so that they can provide a consistent and stable environment to customers. Zensar’s Siebel CTI Upgrade roadmap allows organizations to upgrade their CTI in a phased approach to ensure a smooth transition as well as a consistent and stable environment for customers. With Siebel CTI – UR, Zensar provided an end to end Siebel solution for a leading US Health Insurance Company in migration of their Telephony form AVAYA to CISCO, upgrade of ICM from 7.0 to 7.5.9, upgrade of existing CTI configuration for inbound and outbound communication and enhancing the CTI configuration for blended outbound dialing through preview and predictive dialing. Join us for a live webcast to learn from Zensar’s Siebel CTI solution experts where they will speak about the Do’s and Don’ts of a Siebel CTI Upgrade - Element identification – Telephony system, CTI OS server, Siebel Connectors
- Phased Approach – defining mile stones using Siebel CTI upgrade roadmap
- Environment Planning – Development, Test and Production
- Concluding and verification
- Siebel CTI best practice
- Strategy to move on `as is' system
Take advantage of this unique opportunity if you are looking for the most cost-effective and smooth Siebel CTI upgrade. Register NOW! |
