Effectively Manage your Reverse Logistics!

Join Zensar for a live Webcast on Wednesday, March 23^th, 2011
Date: Wednesday, March 23^th, 2011
Time: 11 AM UK Time | 4:30 PM IST
Speakers:Aashish Chokani & Umesh Funde, Principal Solution Architects, Oracle Retail Practice, Zensar Technologies

Online shopping is growing at over 20% year-on-year. For both multi-channel and pure-play online retailers, this growth in volume presents significant challenges in providing customer service excellence. The online experience presents the consumer with choice, but also an incomplete product evaluation process which results in significant returns because of expectation mismatches, as well as product defects and transit damage.

Any return is a cost to retailers, and this return rate increases as formats change, multiplying the headache of reverse logistics. This also has a major impact on the bottom-line for retailers.

Does your online shopping business face the following challenges?

• Returns processes not properly defined resulting in too many touch points, and high turnaround time
• Feedback mechanism not in place, leading to loss of data identifying the exact cause of returns
• Fraud tracking
• Lack of integration across channels with promotion cannibalization or customer exploitation of mark-downs during Sale events

Join Zensar Technologies for a webinar to learn how the above issues can be handled by implementing streamlined processes across all the touch-points, and a thorough feedback mechanism to analyze the source of the issues and mismanagement.