Past Webinars

Why the Best-Run Life Sciences Businesses Run SAP ?

Date: Wednesday, April 18th, 2012
Time: 1 PM EST

Enhance Customer Experience and Improve Contact Center Efficiency!!

Join Zensar for a live Webcast to learn about Oracle Siebel CTI Upgrades - The Do's and Don'ts!
Date: Tuesday, June 21st, 2011
Time: 11:00 AM-12:00 PM EST/4:00 PM-5:00 PM GMT
Speaker: Jairaj Singh- Principal Solution Architect, Oracle CRM Practice

Compete and Win with Analytics!

Join Zensar for a live Webcast on Thursday, June 23rd, 2011
Date: Thursday, June 23rd, 2011
Time: 10:00 AM EST/3:00 PM GMT
Speaker: Rahul Athalye - Hyperion Practice Head, Zensar Technologies

Manage your Data, Accelerate Information flow!

Join Zensar for a live Webcast on Oracle Enterprise Content Management solution on Tuesday, June 28th, 2011
Date: Tuesday, June 28th, 2011
Time: 10:30 AM EST/ 3:30 PM GMT
Speaker: Srinivas Polsani, Practice Head - Oracle Technology, Zensar Technologies

Loss Prevention controls for Retailers - A Business Intelligence view...

Date: Thursday, March 3rd, 2011
Time: 11 AM UK Time | 4:30 PM IST 
Speakers: Pravin Patil – Principal Solution Architect, Oracle Retail Practice - Zensar Technologies
Venkata Narasimhan K R – Principal Consultant, Retail Practice - Zensar Technologies

Effectively Manage your Reverse Logistics!

Date: Wednesday, March 23th, 2011
Time: 11 AM UK Time | 4:30 PM IST 
Speakers: Aashish Chokani & Umesh Funde, Principal Solution Architects,Oracle Retail Practice, Zensar Technologies

Improve Warehouse Operations Efficiency – A Consumer Goods Industry View

Date: Thursday, June 30th, 2011
Time: 11 AM Eastern Time | 3:00 PM UK TIME 
Speaker: Shashank Anturkar, Practice Head – Oracle Applications, Zensar Technologies

International Financial Reporting Standards (IFRS) – Adoption Strategy for E-Business Suite

Date: Tuesday, March 29th, 2011
Time: 11 AM Eastern Time | 3:00 PM UK TIME 
Speaker: Praveen Daga, Practice Head – Oracle Financials, Zensar Technologies

Effectively Manage Complex Components of Subcontract Manufacturing

Date: Wednesday, March 30th, 2011
Time: 11 AM Eastern Time | 3:00 PM UK TIME 
Speaker: Shashank Anturkar, Practice Head – Oracle Applications, Zensar Technologies Ltd

Effectively Managing Employee Benefits within the Organization with Minimal Costs

Date: Thursday, March 31st, 2011
Time: 11 AM Eastern Time | 3:00 PM UK TIME 
Speaker: Praveen Daga, Practice Head – Oracle Human Capital Management, Zensar Technologies

Improve Cash Flow Reporting and Increase Efficiency!

Join Zensar for a live Webcast on ‘The Direct Method for Cash Flow Accounting’
Date: Wednesday, April 6th, 2011 th, 2011
Time: 11:00 AM Eastern Time/ 4:00 PM UK Time
Speakers: Praveen Daga, Practice Head - Oracle Financials, Zensar Technologies

Make Your Move with Zensar’s Oracle R 12 Fixed Fee Upgrade Solution!

Date: Tuesday, April 12th, 2011 th, 2011
Time: 11:00 AM Eastern Time / 4:00 PM UK Time
Speakers: Shashank Anturkar, Practice Head - Oracle Applications, Zensar Technologies

Enhance Customer Experience and Improve Contact Center Efficiency!!

Join Zensar for a live Webcast to learn about Oracle Siebel CTI Upgrades - The Do's and Don'ts!
Date: Tuesday, June 21st, 2011
Time: 11:00 AM-12:00 PM EST/4:00 PM-5:00 PM GMT
Speaker: Jairaj Singh- Principal Solution Architect, Oracle CRM Practice

Is your true inventory cost reflected in your books of accounts?!

Join Zensar for a live Webcast on Inventory Accounting Methods for Retailers - Tuesday, January 18th 2011
Date: Tuesday, January 18, 2011
Time: 4:00 PM IST, 10:30 AM GMT
Speakers: Sameer Jathar and Pravin Patil - Principal Solution Architects, Oracle Retail Practice

Enhance Customer Experience and Improve Contact Center Efficiency!!

Join Zensar for a live Webcast on Tuesday, June 21st, 2011
Date: Tuesday, June 21st, 2011
Time: 11:00 AM-12:00 PM EST/4:00 PM-5:00 PM GMT
Speaker: Jairaj Singh- Principal Solution Architect, Oracle CRM Practice

 

For an organization’s Customer Relationship Management (CRM) perspective, CTI provides a comprehensive platform that delivers personalized service by recognizing callers and their expectations, their preferences, and their value to the company through a ’screen population’ functionality. Factors like changing market conditions, improvement in efficiency of contact centers and the need for better customer service experience are all critical factors for an organization and hence an upgrade of Siebel CTI becomes essential. Upgrade of CTI should be planned in consideration with contact center agents so that they can provide a consistent and stable environment to customers.

Zensar’s Siebel CTI Upgrade roadmap allows organizations to upgrade their CTI in a phased approach to ensure a smooth transition as well as a consistent and stable environment for customers. With Siebel CTI – UR, Zensar provided an end to end Siebel solution for a leading US Health Insurance Company in migration of their Telephony form AVAYA to CISCO, upgrade of ICM from 7.0 to 7.5.9, upgrade of existing CTI configuration for inbound and outbound communication and enhancing the CTI configuration for blended outbound dialing through preview and predictive dialing.

Join us for a live webcast to learn from Zensar’s Siebel CTI solution experts where they will speak about the Do’s and Don’ts of a Siebel CTI Upgrade

  • Element identification – Telephony system, CTI OS server, Siebel Connectors
  • Phased Approach – defining mile stones using Siebel CTI upgrade roadmap
  • Environment Planning – Development, Test and Production
  • Concluding and verification
  • Siebel CTI best practice
  • Strategy to move on `as is' system

Take advantage of this unique opportunity if you are looking for the most cost-effective and smooth Siebel CTI upgrade.

Register NOW!
 

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