Customer Experience Transformation

Customer Experience /
NPS led tech-stack Transformation

Enhance Digital Channels Performance & Effectiveness

Every enterprise needs an assessment of how its brand is perceived and how its client interacts with the brand. Zensar’s tool assesses performance of public websites, public mobile apps and social media of brands. It also assesses the brand perception based on social media interactions. The tool is called PAXT, with a detailed 4-6 week assessment that assesses the NPS, CSAT and customer churn. It also helps in assessing aesthetics and UX, suggesting changes to enable the simplified and intuitive experience, for an enhanced brand. The tools throws insights based on diagnostics in comparison with competition and industry.

Key Performance Indicators

NPS- Customer lifetime value

A leading Net Promoter Score leads to higher customer lifetime value which in turn leads to further growth in business

NPS - Customer Experience

Providing a seamless omnichannel customer experience across different digital touch points helps enhance customer experience and improve customer satisfaction.

Cross-sell and Upsell

Providing individualized customer recommendations based on persona definitions, search history and purchase history help increase the number and value of products per customer

Customer Retention

Single view of customer with targeted marketing helps increase customer retention and decrease churn rate

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Recognized in Gartner Market Guide for Digital Business Consulting Services 2016

Client Testimonial