Related Services

Infrastructure Management
Application Development

 

 
Application support and Maintenance, Application Maintenance | Application Management

Application Support & Maintenance

In the software lifecycle, nearly 70% of the cost goes into Application Support & Maintenance activities. Research suggests that large enterprises spend an average of 73% of their IT budget on Application Maintenance of existing system. Clearly, Application Management presents high potential for cost savings in global enterprises.

Zensar's expertise in Application support and maintenance has seen a long list of partnerships with fortune 500 customers for more than a decade, Zensar offers a cost effective solution to customers through

  • Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs)
  • Timely resolution of issues and root cause analysis of each issue
  • Established support matrix offering Help Desk services and
  • Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach

Methodology

Zensar has developed a high level of competency in providing Support for IT Operations remotely for many global corporations. Zensar has a unique and proven Application Management Methodology to ensure:

  • Efficient knowledge transfer from existing staff
  • Effective take over of Application support
  • Smooth & transparent operations
  • Cost effective services
  • Service is in line with SLAs

Best Practices


  • Continuous improvement in application support and maintenance services with objective of lowering Total Cost of Ownership (TCO)
  • Established practice focusing on defining / improving processes
  • Feedback of lessons learned from projects to practice for wider implementation
  • Generating knowledge repository of issues / resolution for future references.

Value Proposition


  • Experience in supporting mission critical / business critical application for fortune 500 customers
  • Decade long relationship with most of our customers
  • Single window for providing application maintenance and support with infrastructure management
  • Providing continuous improvement against industry standards and benchmark
  • Binding SLA framework with Critical Service Level (CSL) and Quality Process
  • Processes in line with ISO 9000 Standards and the SEI-CMMI framework
 

Client Speaks

Client Manager - IT Quote to Cash
“Congratulations to you all for the phenomenal progress you have made in the last two weeks for these point releases. Amazing job folks keep up the great work! I look forward to much success in the coming Stability Releases, 1.5 and 2.0. Three Cheers for the team!!!!”

Client Director - IS
 “This is truly fantastic - I can't tell you how much I appreciate your dedication and commitment to deliver in advance of customer access to the application. Great work!”

Appreciation by - Client Infrastructure Manager
“Excellent work!! This is definitely a major milestone that we’ve been trying to achieve. With this failover and failback test completed, we’ve validated the design of the solution and we are one big step closer to turn the environment for full production. Special thank you goes out to the test team in India for staying up through the night to execute the test with the folks in San Jose. This kind of close cooperation and collaboration demonstrated our ability to achieve business objectives together and the value of our partnerships. Once again, thank you so much for your hard work and congratulations on a job well done!!”

Client Manager - Oracle R12 Implementation testing
 “Big thanks for working hard and long hours for coding and quality of testing done. All effort is appreciated.”

 

Case Studies

Client Manager - IT Quote to Cash
“Congratulations to you all for the phenomenal progress you have made in the last two weeks for these point releases. Amazing job folks keep up the great work! I look forward to much success in the coming Stability Releases, 1.5 and 2.0. Three Cheers for the team!!!!”

Client Director - IS
 “This is truly fantastic - I can't tell you how much I appreciate your dedication and commitment to deliver in advance of customer access to the application. Great work!”

Appreciation by - Client Infrastructure Manager
“Excellent work!! This is definitely a major milestone that we’ve been trying to achieve. With this failover and failback test completed, we’ve validated the design of the solution and we are one big step closer to turn the environment for full production. Special thank you goes out to the test team in India for staying up through the night to execute the test with the folks in San Jose. This kind of close cooperation and collaboration demonstrated our ability to achieve business objectives together and the value of our partnerships. Once again, thank you so much for your hard work and congratulations on a job well done!!”

Client Manager - Oracle R12 Implementation testing
 “Big thanks for working hard and long hours for coding and quality of testing done. All effort is appreciated.”

 

White Papers

Zensar's Global Delivery platform seeks to change the way software is built, through collaborative design by globally distributed application modelers.

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Contact us

Click here to enquire about our Application Support Services or to get in touch with our representatives

 

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