Zensar has a value-based application support with a strong footprint across banking, insurance, manufacturing and retail sectors. Zensar’s support model has helped enterprises increase productivity by 10% each year. Creating sustained value by continuous innovation, excellence and value adds to customers. Being large enough to deliver and small enough to care for the customer¹s success by maintaining the highest level of quality and standards, Zensar works towards the best solutions. A business outcome of Improved Operational Efficiency and Reduced Cost of Operations is our promise

Shared services

Zensar shared service model for Oracle application support and maintenance, presents a unique service delivery model

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Managed Services

In today’s dynamic environment one of the major challenges faced by any organization is increase in BAU cost which forces management to spend less on new initiatives.

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Value-Based application support

Our comprehensive set of frameworks, proven methodologies; ITIL/ISO 20000 compliant processes and domain expertise help enable our customers to achieve

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Value Proposition

Innovative Pricing Models :

  • Rewards & Penalties offerings
  • Shared Services Support to reduce maintenance cost for niche modules and smaller opportunities

Controlling operation cost :

  • Increase in productivity, reduction in operational cost using lean Agile framework
  • Case reduction via pro-active RCA with ITIL framework
  • Proprietary Ticketing Tool (eTrackIT) & Helpdesk Support reducing issue resolution cycle time

Faster Knowledge Transition :

For transition from production to support team, Zensar have framework in place for Holistic Knowledge Transition in around 08 weeks

Testimonial

"The relationship with Zensar has supported us in building world class processes and quality into our development capability. This partnership has allowed us to leverage off these strengths in ramping up our delivery capability on demand. They are flexible and very accommodating in supporting our needs. Theirs is not simply a case of "cheaper, better, faster", but of relationship building and supporting delivery"
- Fund administration services company

24x7 Onsite Support to Global Financial Group

The Asia Pacific processing center for a Global Financial group is client's second largest data center across the globe. This center provides server and application hosting services for various business entities within the group.

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24x5 application Support for a leading gaming company

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16x5 application support with quarterly enhancements

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