Enterprises of all sizes must design their future workplace to deliver value in new and dynamic ways. Zensar’s Next Generation End User Computing (EUC) services help organizations derive greater business value by eliminating desktop infrastructure bottlenecks throughout the enterprise.
Essential Next-Gen Smart Desk services include proactive user experience and incident management, controlled change and preventive problem management, along with in depth end user productivity analytics.
Our promised business outcomes which will deliver value to the customer include improved user experience and productivity – including reduction in incidents and faster problem resolution, plus increased visibility and analytics and proactive IT support.
Our integrated automation and unified communication platform enable rapid customer on-boarding as well as high availability and business continuity for clients globally. Our enablement framework combines central and regional Smart Centers around the globe to provide global yet local coverage with seamless customer experience.
Zensar global multi-lingual Service Desk unifies best of breed technologies and expertise under the ITIL framework to ensure the effectiveness and productivity of your IT infrastructure. Our global Service Desk and Field Support solutions encompass physical, virtual and mobile workplaces and ensure the customer’s organization is managed on a 24x7x365 model. Our global delivery centers and 170 stocking locations across the world enable enterprise desk side and hardware logistics support.