Outcome based Managed Services

Gain share Model. Payment Linked to service Outcomes

Today, CIO’s Biggest Challenge is to sustain Core IT. We optimize core IT investments

While Economic uncertainty is driving Organizations to tighten their IT spend concurrently there is urgent need to invest in Digital technologies than ever before to become relevant in era of Digital business to sustain and compete in the Global Business.Zensar has built Proven Outcome Based Managed Services Framework to help customers to assess IT spend across IT portfolio from three Dimensional Perspective (Business, Operational and technology) to ensure that Core systems investments are justified for availability and Stability perspective and identify Opportunity cost through Application/infrastructure rationalization, Automation/Autonomics, Lean ITSM, development efficiency through Agile and Devops

Key Performance Indicators

Optimise IT Run Cost.

It is Critical to analyse current IT spent (Capex and Opex) across people, process and technology using Zensar’s proven IT Cost diagnostic framework, to identify the opportunity cost of IT operations. Target of this KPI is to Optimise IT RUN cost so that it would be below the 40% of overall IT spent through various zensar proven Optimization levers across People, Process and Technology and continuous service improvement Initiatives

Faster Time to Market

Reducing Turnaround time to deliver Business critical functional changes and defects is most crucial in current Digital business world. Continuous Delivery with consistent quality through integrated Agile/ DevOps will enable Faster Time to Market by upto 70%

Service Stability and Availability

Core system stability and availability is at most critical in digital business. Ensuring the IT service availability upto 99.99% through Zensar’s ServiceEDGE- Integrated Business IT Service Management platform

Service Efficiency

Critical to drive continuous service improvement to ensure efficiency across people, process & technology. Proven YOY Productivity improvement of 7-10% Through Zensar Lean ITSM framework in Application support and Maintenance service

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