Digital Commerce Consulting

Enable Seamless Customer Experiences

Drive Customer Conversions and Loyalty

Our Digital Consultants start with a comprehensive analysis of an organization’s commerce landscape, business needs, technology ecosystem, commerce processes and the challenges hindering their next step towards commerce maturity. We will recommend flexible, scalable technology frameworks that will help organizations respond quickly to market needs and support their ability to drive consistent, engaging shopping experience for their customers. We also empower organizations with a roadmap for frictionless customer experience across inventory and supply chain, optimized delivery and fulfilment and strategy across marketing and design.

Key Performance Indicators

Frictionless Customer Experience

Conducting a customer journey touch point analysis identifies customer sentiment across their journey and helps identify friction points that we will make immediate recommendations for to enable frictionless customer experiences.

Increase Organizational Agility

Implementing a Next Gen Commerce Architecture increases organizational ability to quickly respond to customer and market demands and stay competitive.

Enhanced Delivery and Fulfilment Experience

An agile digital supply chain can help improve an enterprise’s overall delivery and fulfilment experience. Flexible shipping and delivery options, along with an engaging brand interaction, increases customer satisfaction and positively impacts shopping patterns.

Optimized Inventory Supply Chain

Provide real-time enterprise-wide inventory visibility to support advanced omni-channel scenarios for planning, procurement and fulfilment by creating a single view of the customer across the organization. A single source of truth aligns stakeholders to drive business initiatives to improve brand satisfaction. Implementing process driven solution focused on standardization and automation will also optimize supply chain costs.

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Recognized in Gartner Market Guide for Digital Business Consulting Services 2016 Niche and Established Service Provider in Zinnov Zones –Digital in Retail Frost & Sullivan Customer Experience Management-Customer Centric Vision for Personalized Engagement

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