Getting ready for the new normal
The retail industry is at an inflection point, both from a business model and customer engagement perspective. Retailers around the world now realize that sustainable competitive advantage will be gained only by a deep understanding of consumer demands and comprehensive supply chain planning and execution workflows.
Distribution strategy and value chain dynamics are becoming integrated with existing capabilities to drive business growth. By enabling the most trustworthy, efficient, and effective processes, we help retailers achieve higher service levels while reducing costs, thereby growing customer loyalty and brand strength.
Today six of the top thirty retailers worldwide work with Zensar and when two of the world s best known Retail conglomerates came to India - they choose to work with us. More than 15 SMEs in India also depend on us to run their business efficiently. These retailers work with us in implementing the right technology across Store management, Supply chain, Merchandise, Planning and Optimisation along with Marketing, HR and Finance to enhance their business outcomes. This results in a better connect with today s hyper-connected customers for achieving the ultimate goal of winning and maintaining customer loyalty.
Segments
Apparel, Fashion and Accessories
Create differentiator in a mature and intensely competitive market with increasingly diverse and well-informed customers. | Grocery and Food
Meet changing consumer preferences and unique merchandise with consistent quality. |
Lifestyle Segment
Create flexible, adaptable, customer focused experience across all channels. | Home Furnishing
Amid increased competition and complex supply chains, meet changing consumer demands and also provides the customer service agents with a unified view to manage sales order, delivery and after sales service in a seamless manner. |
Industry Services
Cloud, Social Media and Mobility Services (CloSoMo)
Scale your retail organization by enabling a 360 degree view of your customers with tools and services for E-Commerce, Mobility, Supply Chain, Commerce on the Cloud and Optimizing Returns from Social Networks. Read more
Insight and Collaboration Drivers
Gain a fresh approach to retail analytics by combining Predictive Analytics, Multi-Channel Analytics, Planning and Optimization, to deliver in-store insight and collaboration tools such as CMO Workbench. Read more
Outsourcing and Optimisation
Support innovation, respond to changing market conditions, enhance customer service, and increase sales while controlling costs with Total Outsourcing across Applications, Infrastructure and Business Processes with the option of a Shared Services Model. Read more
Enterprise Architecture and Re-architecture
Adopt an efficient and effective Enterprise IT system that is scalable, connected and highly responsive. We provide services and solutions across Enterprise Architecture, Implementation, Development, Integration, Enhancement, Testing and Infrastructure Support across Oracle, SAP, Microsoft and Google. Read more
Start Up and Rollout
Services built for retailers that are at the inception of rolling out operations into new territories. Services across Points of Sale and Store Operations are built and served based on global and local requirements and in line with the retailer's strategic objectives. Read more
Industry Solutions
Retail