Platform BPO with Collaboration

Wayne McAdam - Assistant General Manager, Application Services, Nedcor Bank
“Zensar team has showed a tremendous commitment in imparting SEI CMM and related knowledge to our team. We have all been richly rewarded through this contribution. We have confidence that this will result in the ongoing success of the joint venture between Nedcor and Zensar.”

Edward Hung - Networks and Systems Integration Manager, Mass Transit Railway (MTR) Corporation
“During the assignment, Zensar worked closely with our software engineering team and was well accepted as if part of our team. Zensar was able to deliver all the deliverables on time and to a very high standard. Therefore, I have pleasure to recommend their professional services to any prospective customers/ users seeking improvement in software processes.”

Marco Faini - EMEA Retail Centre of Excellence, Fujitsu Services
“Here are a few words to comment your assignment here in Italy to help us in documenting the operational manual. My judgment can't be other than positive on the base of many elements. First of all your competence on the Quality management matter, particularly for what concerns the CMM. This is clearly noticeable from the rigorous methodology that you have applied during the assignment. Secondly I appreciated your capability in managing the relationships with people in terms of diplomacy and opposite needs balancing while keeping always a respectful but still firm attitude aimed to achieve your goals. Orientation to objective is, by the way, a strength that you clearly showed during the assignment: you set the target at the beginning and you focused your attention constantly in the direction of their achievement. Last but not least I have to mention teamwork: it was surely a pleasure to work with you and I believe that together we reached a very good result.”

Adrian Harston - AGS Solutions
“I think their greatest contribution was the ISO and CMM/CMMI consultancy. I know that Shaun, our Quality Services Manager, made much use of it with respect to the ISO9001:2000 and also in regard to broadening our project audit criteria to cover ISO and the CMM and I, as always, learned a great deal on CMM interpretations. I thank all for their contribution.”

Given the complexity of the global supply chain Zensar configured a phased plan to establish a managed service for administrative & analytical activities

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Zensar's solution blueprint is an answer to all the limitations of a traditional software development approach like difficult end to end functional and technical traceability, synchronizing documentation, insufficient customer bandwidth, inaccurate translation of Domain specifications etc.

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