Related Services

Application support
Customer interaction service
IT Help Desk Service

 

SAP Helpdesk | SAP support | ASAP methodology | 24x7 support

Helpdesk

The Zensar SAP Helpdesk is globally certified and runs on a flexible engagement model to provide support on-shore, off-shore and on a dual-shore basis to ensure optimum support levels at the lowest Total Cost of Ownership (TCO) to the customers. The support services are rendered 24x7 with a dedicated team of experienced domain specialists to keep your system running at peak efficiency resulting in streamlined processes, more satisfied users and a positive bottom-line. Our portfolio of customers includes potential contenders in Engineering, Textile, Pharmaceutical, Retail & Food businesses with both domestic & international presence in various countries. The Offshore SAP Support team comprises of functional & technical consultants who demonstrate great skill coupled with vast industry experience spanning over sectors like Manufacturing, Trading, Process Industry, Procurement, Retail, Chemical Textile and Production industries.

Service Offerings

Zensar's solutions in SAP Helpdesk offers comprehensive business functionalities with a ready-to-use reporting system supporting multiple locations in multiple zones .Some of of the other features are

  • Enhance business processes and incorpoarting new functionalities with solution guidance and planning expertise
  • Effective monitoring systems
  • Flexible reporting for effective management review
  • Manage SAP security privileges,monitoring system ,backup handling and configuration management
  • Support for troubleshooting issues and efficient handling of user queries
  • Increased availability of latest features of SAP through periodic application enhancement ,support packs,fixes ,upgrades and customizations
  • Version management: SAP Release 3.1 to 6.0 ECC including new dimension technologies
  • Effective solutions with document management system coupled with change management for monitoring design changes.
  • Manage user expectation and acheive end-user satisfaction



Methodologies

Zensar's SAP Methodology is refined overtime over multiple projects, incorporating aspects required for multi site, global execution. We follow a simple, rapid and transparent implementation methodology based on our vertical knowledge. We follow ASAP methodology as backbone for project execution and management with a track based approach to facilitate partnerships. Our multiple tools and accelerators enhance the implementation / rollout process by rationalization of core processes and SAP transactions. Managing work packets for global execution and customer stakeholder communication we use various accelerators to provide a preconfigured client manager approach.

Best Practices

  • Continuous improvement in support and maintenance services with the objective of lowering Total Cost of Ownership (TCO)
  • Established practice focusing on defining / improving processes
  • Low time- to - productivity on new technologies
  • Leveraging of partner' strength with world class SAP support 24*7


Value Proposition

  • Expert documentation - system ,software and process
  • Innovative approaches and infusing best of breed practices and systems
  • Reduction in turnaround times by leveraging the onsite- offshore model to work round the clock
  • The solution’s goal is to enable positive transformation in the company so that maximum potential of business and people is reached
  • 75-80% of business already mapped and readily deployable across industries
  • No trial runs, start directly with a fully documented, pre-configured, tested solution with minimum additional configuration
 

Client Speaks

Mr. Karan Singh - Director, ACG Worldwide
“It gives us great pleasure working with OBT. Our first SAP Implementation was a great success.”

Mr. Rama Subbu – President, Super Spinning Mills Limited
 “SAP is a proven ERP package which integrates all the activities across the company which in turn allows the Top management to take timely decisions without any delay in retrieval of the data and OBT has done a very good job to meet our requirements.”

Mr. Ashoke Roy – GM Finance & Project Manager, RPG Life Sciences
 “With help from OBT we have been able to implement SAP ahead of schedule. While our scheduled go-live date was 1st May, 07, we actually went live on 1st April, 07. The project was completed within 5 months.”

 

Case Studies

Zensar enhances the SAP support services of Ranbaxy with the most integrated approach to enterprise application management services

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White Papers

Zensar's Global Delivery platform seeks to change the way software is built, through collaborative design by globally distributed application modelers.

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Industries Served

Banking


Telecom


Media


Service industries


Agri-based and Oil & Gas sectors