Large Enough to Deliver, Small Enough to Care

Zensar’s Salesforce.com CRM practice offers a comprehensive, mature, multi-industry proven suite of CRM solutions that can be applied to the following business functions of an organization :

• Sales
  • Dash board / At-a-glance reports on
    • Sales forecasting
    • Sales opportunity pipeline
    • Actual-vs-Forecasted sales data
    • 360 degree view of a customer
    • Functional role of an executive
    • Account planning by sales representative
    • Aging analysis
  • Opportunity Management
    • Enables sales teams to work together and close deals faster by providing a single place for updating deal information, tracking opportunity milestones, and recording all opportunity-related interactions
    • Incentive calculation based on opportunity won and incentive roll-up across the hierarchy
  • Global, Customizable Forecasting
    • Gives company clear visibility into their sales pipeline, future product and service demand trends.
    • Helps sales close more deals, bring in higher profits and align expenses with revenue growth.
    • Gives company critical visibility into future product and service demand trends
    • Identifying potential success hit rates in opportunities by effective probability management
    • Import and export forecasting data from a central system in standard format.
  • Territory Management
    • Helps to easily define, administer, analyze and change sales territories to match the sales organization.
  • Account and Contact Management
    • Gives 360 degree view of each customer
    • Facilitates collaboration across the organization
    • Build and maintain strong, lasting customer relationships
    • Portfolio Performance and Revenue Potential analysis on the click of a button
    • Segmentation of existing accounts and business units to maximize revenues
    • Achieve appropriate resource allocation to manage portfolio
  • Calendar and Activity Management
    • Helps keep your reps (?) organized and worktogether to focus attention on customers
  • Product Catalogs and Multiple Price Books
    • Marketers equip Sales Team with well-drafted text and HTML email templates that include targeted and customized marketing messages
    • Give discounts based on the product volume and schedule shipment
  • Contract Management
    • Seamlessly integrate back-office financial functionality with the front office
    • Effectively manage the entire customer lifecycle—from a contract’s approval through to its renewal—to enhance profits.
  • Partner Management
    • Web-based Partner Portal for managing channel partner relationships
    • Delivers unparalleled visibility into the company’s entire sales pipeline - one pipeline and one forecast across both direct and indirect channels.
  • Mobile Solutions
    • Keeps sales representatives connected while they are away from the office
  • Microsoft Outlook, Word, and Excel integration
    • Allows users to work more productively as they don’t have go back and forth between sales force and Microsoft tools
  • Design Win Process for Semiconductor Industry
    • Submitting a design opportunity
    • Approving the design opportunity
    • Verifying whether the registration request was Approved
    • Entering a Design Win or Loss
    • Tracking design opportunities

  Zensar’s SFDC CRM Sales Force automation solutions provides 3 core benefits:

  • Shortening overall sales cycle and standardizing sales process
  • Increasing revenue while increasing Staff Productivity
  • Improving customer satisfaction levels