Zensar’s SFDC CRM Practice – Touching the Cloud from Earth

Zensar’s SFDC CRM Practice

Touching the Cloud from Earth

With the dynamically changing business environment, companies now see more value in retaining their existing customers. With sales cycles taking longer time and new business hard to find, leading companies today have realized the value of operating their sales processes efficiently.

Companies focusing on reducing costs of investment in IT , have realized that CRM technologies are absolutely critical. CRM technologies effectively track sales, manage existing customer relationships, improves organizational agility and provides deeper insights to the top management about the volatile market conditions, to enable them to take informed decisions.

More and more companies are now realizing the value of controlling their CAPEX(fixed cost), and want to move towards an OPEX(variable cost) model. The business priorities today are like walking on a double-edged sword. This has made companies to move beyond traditional IT models and explore disruptive innovations. Cloud-based On-Demand solutions have emerged as the best bet for realizing their business as well as their cost requirements.

Zensar's Salesforce.com CRM practice understands the dilemma faced by its clients, and has been working cohesively with its customers to help improve their business. The IT teams, on the other hand help move critical business functionalities to Cloud.

Zensar's SFDC CRM practice brings over 35 man years of CRM consulting and implementation expertise to the table and helps its clients control fixed cost investments into business.

Zensar strongly believes in working with its clients as a Transformation Partner and helps them choose the best-fit, scalable, secured and integrable On-Demand CRM solution and also assures seamless execution of Salesforce.com implementation with its mature and proven set of methodologies, frameworks and tools.

Service Offerings

Zensar’s Salesforce.com CRM practice offers a comprehensive, mature, multi-industry proven suite of CRM solutions that can be applied to the following business functions of an organization (click on the links to know more) :

Methodology

Zensar’s SFDC CRM Service Offerings encompasses the Entire CRM Program Life Cycle Needs

Salesforce CRM:Methodology Diagram

Best Practices


  • Identify some clearly defined problems SFDC can address and translate into specific goals and metrics.
  • Have clear documented processes in place to which SFDC can be adapted. If, instead of making SFDC reflect the process you are making the process fit SFDC, you've made a huge strategic mistake.
  • Follow an agile/iterative development cycle delivered through a Global Delivery Model.
  • Have a strong champion with the vision to drive the project. Reward him on key outcomes/usage metrics.
  • Modify SFDC user interface/fields to reflect the client's business model, not just the default SFDC engine. Get a sign-off at each milestone of project delivery, before progressing ahead.
  • Produces outcomes for key users (usually sales) which helps save time and give more opportunities to help generate revenue.

Zensar’s Cloud Computing Readiness Assessment Model

Salesforce CRM:Methodology Diagram

 


Value Proposition


  • Optimized Cost
    • Reusable components
    • Resources having multiple skills
    • Shared support model
    • Continuous training
    • 100 % offshore-centric execution model
  • Improved Flexibility
    • Ready to deploy team
    • Ramp-up and Ramp-down of team
    • 24x7 Resource availability
  • Reduced Time-to-Market
    • Ready infrastructure for demonstrating CRM functions across product lines
    • Ready to deploy solutions
  • Alliances
    • Oracle Platinum Partnership
    • SAP Gold Partnership
    • Microsoft Gold Partnership
    • Force.com Partner Initiatives
    • Working cohesively with multiple vendors
  • Higher Competency
    • 80 % Team is Certified
    • Frequent knowledge sharing sessions
    • Product expertise across both SFDC and Force.com
    • Expertise in Complimentary Technologies viz.
    • Reporting, BI and Integration using WSDL
 

Client Speaks

Greg Cook,Director, Statera
“I especially want to call out Stephen, Seth, Bryan, Conexus and the Zensar teammates for all of their hard work to make this happen. I'm sure we aren't completely out of the woods, but because of the herculean efforts by the project team we were able to make hit our go-live target under some very challenging circumstances. Thanks to everyone!”

Rose Destefano Program Manager, Videojet Technologies Inc
 “As a side note, please extend our thanks to your full team. They really did a great job here! This project had a lot of process, fields, validation and triggers to keep track of and implement and your team really pulled through for us…We are ALMOST there but I wanted to make sure they know that we appreciate all their efforts and dedication.”

 

Case Study

The Customer is one of the leading international publishers of interactive entertainment software products.

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