Customer Relationship ManagementIn the current era of intense competition and demanding customers, it is an imperative to develop a close and cooperative relationship with customers. The overall goal of a competitive business is to win new clients, retain old ones while reducing the costs of marketing and client services. Zensar’s CRM practice enables clients to concentrate and focus on managing their customer relationships. Our offerings help businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.
Zensar’s solutions for CRM include both on premise and SaaS based implementation spanning across multiple product lines like Oracle CRM, Oracle CRM On Demand, Siebel CRM, SalesForce.com and MS CRM. We provide you the experience, structured approach and proven methodology from many successful projects and keep your project on-time and on-budget.
We create a 360 degree view of all your customer interactions from first point of contact through post sales activities and take you beyond providing the best service levels and customer experience. Our CRM professionals bring deep experience, technical know-how and business process expertise, to help you successfully integrate CRM into your organization and build practical, highly effective, CRM strategies to meet your business objectives.
Our CRM solutions have become the backbone of business processes for sales professionals in all sectors and, increasingly, in vertical markets
Zensar offers CRM solutions that enable organizations to extend their business processes to evolve, stay connected and remain agile. Zensar’s solutions for CRM include both on premise and SaaS based implementation spanning across multiple product lines like Oracle CRM, Siebel CRM, MS CRM, SalesForce.com & Oracle CRM On Demand.
We measure the success of every CRM project using various metrics:
• ROI on investment in CRM licenses and implementation by the client
• Recovery of initial investment through cost savings and increased revenues
• Reduced Transaction Volume
• Reduced Transaction Level Cost
• Increased visibility of customer view Our services approach CRM as a company-wide business strategy embracing all client-facing departments and even beyond to learn more about customer needs and behaviors in order to develop stronger relationships with them. An implementation is considered effective and successful only when people, processes and technology work in synergy to increase profitability, and reduce operational costs. The structured and comprehensive set of services that span across the different lifecycle stages of adoption will enable your organization to set-up a robust CRM platform.
P6 Implementation Methodology
Zensar uses its proven ‘P6 Implementation Methodology’ for Oracle Application implementation engagements. The methodology attempts to institutionalize best practices and Zensar’s experiences in the realm of enterprise applications. A distinguishing feature of the methodology is the use of Zensar’s offshore facilities for development of customizations and interfaces to / from external systems. The methodology also provides for low cost post implementation support helping minimize total-cost-of application-ownership.
For more on Zensar’s P6 Methodology for DBA Services Implementation projects, and to know more about our other methodologies for DBA Upgrade and Support projects click here
• Oracle Platinum Partner
• Accelerated implementations: ’Assurance to close accounts in 4 working days’
• Proprietary P6 Methodology
• Cost effectiveness through Flexible Dual Shore model (Onsite / Near shore/ Off shore Model)
• Rich domain experience and proven success across verticals like Retail, Real Estate, Pharma & Insurance and Travel and Transportation
• Large scale engagement capability and Development Center Experience (Offshore Development Centers for several customers)
• Unmatched project experience across verticals (50 plus projects across 10 countries covering NA, Europe and APAC- Oracle CRM for Food & Beverage, CRM On Demand for Processing unit, Oracle CRM for Multi layered marketing, Siebel CRM for Retail) |
