Enterprise Business Process Management (EBPM)

With fears of double-dip recession looming large, insurers are focusing on lowering the operational costs while retaining or adding value delivered to their customers. To the insurance carriers, customer experience is important for sustenance and future growth. Often minute detailing of customer experience is compromised due to following complexities:

Zensar’s customer-centric Enterprise Business Process Methodology (EBPM) is useful in making the business processes more tangible so that they can be continuously measured and optimized thus safeguarding the customer’s loyalty. EBPM methodology will help an organization refine its customer experience by optimizing business processes and defining the Key Performance Indicators (KPI) for continuous performance improvement.

Methodology

Customer-Centric methodology

• Understanding the Successful Customer Outcomes (SCOs)
• Creating process activity lists
• Performing process diagnostics
• Performing risk assessment
• Developing action plan
• Managing delivery

Value Proposition

• Achieving Successful Customer Outcomes for improved business benefits
• Complete view of business processes and their health checks
• Optimization using Outside-In approach and improvement roadmap.