Related Services

Infrastructure Management
Application Development

 

 
IT Help Desk | IT Service Desk | IT Help Desk Services | IT Helpdesk Services

IT Help Desk Services

Zensar’s IT Service Desk handles incidents and service requests, with its world class infrastructure support, as well as provides an interface to users for the entire spectrum of service management activities. Service offerings range from automating existing IT service desks to implementing new ones, consolidating IT service desks to incorporating web-enabled support. Zensar has a large pool of ITIL certified consultants and works on global infrastructure and processes, with capability to migrate and operate on large scale IT support and call centers. Zensar has state of the art facilities in six locations in India, along with multiple point presence in various geographic locations having fiber connectivity; the global infrastructure is enhanced with robust telecom network, capable of carrying both voice and data. With consistent investments and growth initiatives coupled with deployment expertise in ITIL and other global quality initiatives, Zensar is a pioneer in setting industry standards for delivery and enhancing customer experience.


Methodology

Zensar's Service Desk - led by ITIL methodology, acts as the nodal point between service providers and end-users and proactively keeps users informed of all relevant service events, actions and service changes that are likely to affect them. The Zensar Service Desk provides end to end ownership of the calls till resolution.

 
InfrastructureInfrastructure
 

Best Practices


  • Setting up offshore IT Service Desks for IT infrastructure support and management
  • Providing single point of contact for IT users of an enterprise across locations and geographies
  • ITIL based framework and Service Delivery - Best in class infrastructure support
  • IT Infrastructure support covering desktop / laptops, servers, operating systems, office productivity suites, email & browser support, network & connectivity issues, line of business & custom applications, handheld support and infrastructure support
  • Incident management for user queries, so each issue is logged and monitored until resolved

Value Proposition


  • Establish and operate your IT help desk 24x7. Our highly skilled consultants, mature processes and expertise using a wide-range of tools give you the advantage of best in class support experience at reduced costs
  • Act as single point of contact for all users of your organization to direct questions and report problems regarding supported software, hardware & networks
  • Use multiple medium of service such as real-time voice, email, chat and remote login support to your end users
  • Highest percentage of first call resolutions resulting in increased user satisfaction
 

Client Speaks

CEO - Leading telecom service provider
“Well done team, a fantastic turn around….obviously, I’m going to be writing some big cheques!”

 

 

Case Studies

Total customer satisfaction with a 24x7 Onsite support was given to a Global Financial group. The Onsite team consisted of 15 members working with full-time employees (FTEs) of the group to support mission critical banking applications

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White Papers

Zensar's Global Delivery platform seeks to change the way software is built, through collaborative design by globally distributed application modelers.

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Infrastructure Management Services @ Zensar

 

Industries Served

Utilities


Banking & Financials


Retail


Pharmaceuticals


Media & Entertainment


Logistics & Transportation


Manufacturing