Services

Global SAP Practice

Key Services

Zensar’s SAP practice has complete life cycle services capabilities across the SAP business suite. This also includes the advisory services to define to help evaluate, select and define the SAP transformation roadmap as well as capabilities to Implement, design, configure, integrate, test and support the SAP solutions for an enterprise.

SAP Solution Assessment
Zensar provides business assessment and diligence studies to help enterprises define their SAP business strategy and transformation roadmap. This covers mapping the key business processes with SAP business suite functionality; Defining scope including customization and integration; Implementation approach and (global design, distributed delivery etc.,) and implementation road map; and Transition to ‘Managed Services Support’ model.

Implementation
Zensar’s SAP implementation services includes all the variants such as new implementations, replacing Legacy Enterprise Systems, Consolidating distributed systems or just implementing incremental SAP modules to an existing SAP enterprise system. Zensar uses its proprietary Implementation Delivery Methodology framework which has pre-built processes, templates, checklists etc. for this purpose.

Version Upgrade
SAP continuously upgrades its existing modules in terms of new architecture, features; functionality etc., Zensar continuously maps the functionality and features between specific SAP versions to help its customers migrate to the new version in a meaningful manner. Zensar leverages its proprietary upgrade implementation framework for such engagements.

Customizations
SAP solution is subject to varied level of customization for various clients based on specific end use business processes, flexibility in adoption, Usability convenience, integration, need to design specific bolt-on solutions etc., The customizations cover Reports, Interfaces, Forms, Extensions, Conversions/migration etc., Zensar leverages its deep knowledge of SAP architecture and suggested practices while providing SAP customization solutions.

Application Maintenance Support (AMS)
Zensar’s SAP AMS services provide clear value accrual to its clients over in-house maintenance option including service quality and productivity improvements. The support framework provides clients with models covering onsite, near-shore, and offshore blended options for functional, technical and basis support. Zensar also provides SAP Help Desk option that leverages pool concept to support distributed SAP client installations in various mid-market segment and geographies.

Analytics and Special services
SAP has been continuously innovating solutions designed to help customers quickly adopt and benefit from new innovative and disruptive offerings. This includes advanced analytics, predictive analytics and optimization solutions built on SAP HANA; cloud based solutions; Oracle to Sybase database upgrade; Manufacturing Execution Systems (MES) / MII, etc., Zensar provides services implement for performance and insight optimization across the above work products.

Key Solutions

Zensar’s SAP practice life cycle services capabilities are primarily focused to provide solutions to it’s’ clients leveraging the fully integrated SAP business suite of modules. Zensar has capability to provide and support complete life cycle services across the integrated SAP business suite. The solutions are focused around key set of integrated module sets.

SAP Financial Management
Zensar’s SAP Financial Management solution is built around a comprehensive set of Financials modules to Improve efficiency by integrating general ledger and fixed assets, ensuring compliance with local accounting requirements, streamline configuration and execution of the entity close, facilitate corporate close by automating complex activities and Increase governance of financial master data.

SAP Human Capital Management (HCM)
Zensar’s SAP Human Capital Management HCM) solution is built around the integrated SAP human capital set of HCM modules to help its clients manage their most important asset - People. The SAP HCM solution equips executives, HR professionals, and line managers to hire the best talent, train and cultivate skills of their workforce, design and administer Total Rewards program for its employees. The HCM solution also offers a web based employee interaction center with employee self-service capabilities across levels.

SAP Customer Relationship Management (CRM)
Zensar’s SAP CRM solution helps integrate the comprehensive set of CRM modules into a single, customer-centric operation. The SAP CRM solution helps mmanage customer requests, service, and repair processes more efficiently; optimize operational costs; enhance service-level compliance as well as after-sales services. It also offers a web based customer interaction center with self-service capabilities for service and claims management, field service and installed-base management.

SAP Supply Chain Management (SCM)
Zensar’s SAP solution is built around the integrated set of SAP SCM modules including collaborative demand supply planning, warehouse management, extended manufacturing network planning, transportation management and other modules. The SCM solution covers supply and demand planning capabilities, Improve integration of planning and order promising and Increase efficiency of the supply network.

SAP Business Analytics
Zensar’s SAP analytics based solutions work with a variety of data sources and IT environments and are pre-configured with industry-specific requirements for rapid time to value. Our SAP Analytics solution helps enterprises improve agility and leverage KPIs to address challenges related to regulatory compliance, forecasting to service delivery and daily monitoring of KPIs. Further our SAP HANA (in-memory appliance) Analytics solution capabilities help enterprises explore and analyze all of their transactional and analytical data from virtually any data source in real time for instant decision parameters.

In-Memory Computing for High Performance Analytics
Run smarter, run simpler and run bolder with SAP HANA

SAP HANA provides a flexible, cost-effective, real-time approach for managing large data volumes, allowing organizations to dramatically reduce hardware and maintenance costs associated with running multiple data warehouses, operational and analytical systems. SAP HANA will form the technology foundation for new, innovative applications based on in-memory technology, thus enabling better performing business applications such as planning, forecasting, operational performance and simulation solutions.

Zensar - SAP Mobility
Zensar offers end-to-end solutions and consulting Services on several mobile platforms and also includes application development, mobile device management, messaging and many more. The SAP Mobile Platform provides all the services you will need to develop and deploy Business to Employee and Business to Consumer apps that can scale and support billions of users anywhere, any time and on any device.

SAP BASIS / Security Solutions
Zensar’s SAP BASIS solutions include implementation and administration of the SAP application environment. This covers installing the SAP system on various server architectures, operating systems and databases, supporting and upgrading systems and performing hardware migration tasks. This also covers SAP security design and SAP user administration activities.

SAP Preconfigured industry Solutions
Zensar has developed specific SAP Pre-configured industry solutions that address specific business processes for certain Industry sectors in an accurate, fast and cost effective manner. These pre-configured solutions have been built by leveraging Zensar’s diverse experience in implementing SAP solutions across various Industry sectors over the past. These ready-to-use solutions incorporate complete set of functions starting from planning to delivery, covering about 85% of day-to-day business tasks. The current SAP industry / sector pre-configured solutions include:

• ZenLife (Pharmaceutical and Medical Devices)
• ZenGourmet (Food and Beverages, Dairy Sector)
• ZenTex (Textiles)
• ZenAFS (Apparel and Footwear segment)
• Zensar Retail (Retail /FMCG)

ZenLife (Pharmaceutical and Medical Devices)

Zen Life SAP pre-configured Industry solution from Zensar covers the Life Sciences industry segments including Medical Technology / Devices; Pharmaceuticals;, Biotechnology; Distributors and Wholesalers.

Addresses the Key industry issues including Risk reduction; Cost and complexity associated with SAP implementations; Sustaining SAP assets in a regulated environment.

Supports key features such as Drug Discovery, Drug Development, Supply chain, Manufacturing, Marketing and Sales, make-to-stock for APIs and Formulations; Integrated Batch Management; Process Instruction Sheets for BPCR/BMR/BPR; Electronic Signatures; Out Of Specifications, Deviation Management; Batch Recalls, Stability Studies; Active Ingredient Calculation, Product Costing; and CFR 21 Part 11 Compliance.

The ZenLife extension has add on Business Analytics reporting features using industry standard reporting as well as Integration with Mobility solutions. Read more

ZenGourmet (Food and Beverages, Dairy Sector)

ZenGourmet pre-configured Industry solution from Zensar covers the following industry segments: Agribusiness, Food, Non Alcoholic Beverages and Dairy.

Addresses Key industry requirements such as: Shelf space and distribution landscape, Fluctuating raw material price; Competition; Food Safety and health concerns; and cost management.

Provides key features including Supply chain, Manufacturing, Marketing and Sales, Integrated Batch Management; Quality and FDA compliance; RFID / DSD Interface; Vendor Management; Price Management based on Fat and SNF Factor and Shelf Life Tracking and Warehouse Management options and interfaces.

An extension to the ZenGourmet preconfigured solution covers new dimension add on Business Analytics reporting using industry standard reporting as well as Integration with Mobility solutions. Read more

ZenTex (Textiles)

ZenTex SAP pre-configured industry solution by Zensar covers diverse Textile industry segments including: Spinning (Yarn Manufacturing); Weaving / Knitting (Fabric Manufacturing); Dyeing / Finishing (Processed fabric manufacturing); Garments Ready Made Garments Manufacturing); Home Textiles / Home Furnishing and Non-woven / Automotive Fabrics.

Supports key features such as Supply chain, Planning, Manufacturing, Marketing and Sales, Make-to-order and make-to-stock production processes; Lab dip recipe management, process coverage of Garment dyeing; Finishing and merchandising management; Re-dyeing and Over-dyeing processes execution and control.

The ZenTex extension to the preconfigured solution provides new dimension add on Business Analytics reporting using industry standard reporting

ZenAFS (Apparel and Footwear segment)

ZenAFS industry pre-configured solution from Zensar addresses business requirements for Apparel and Footwear Industry. This covers diverse covers business scenarios including Product Data Management, Make to Stock, Make to Order, Purchase to Stock, Purchase to Order, Subcontracting, Rush Order and Pre Order.

ZenAFS’ supports key features such as Master Data Management, Sourcing (Planning and Purchasing), Manufacturing and Subcontracting (Domestic, Export, third party, Consignment and job work); Inventory Management and Warehouse Operations, Sales and Distribution, Finance and Controlling, Returns processing; Pricing (sales pricings; credit limits, delivery billings, etc); Profitability Analysis, Purchase scenarios; Export Management with statutory documents; and Barcoding.

Further ZenAFS is also mapped to sub-contracting processes for external manufacturing and job work processes and facilitates Integration with textile processing business units.

Extension of the ZenAFS preconfigured solutions include new dimension add on Business Analytics reporting using industry standard reporting.

Zensar Retail (Retail /FMCG)

Zensar Retail pre-configured SAP solution covers industry segments including: Grocery, Fashion and Luxury, multi-format and hard-line retailers.

It supports key features such as real time KPI visibility; Management of POS data and its analysis, data capturing, sales audit and reporting; Tailored reports to track KPIs , measure lift, planned vs. actual performance; Merchandise and assortment planning to connect planning and execution.

Some of the unique benefits cover targeted promotions to key customers with work-force management; Forecasting and Replenishment; Planning for marked down items, sales processing; Pre-season and In-season sales planning; POS management and Analysis, Audit and Reporting; Interface with barcodes.

Zensar’s retail solution adheres to retail standards - ARTS/VICS

Zensar Retail solution’s extension has add-on Business Analytics reporting using industry standard reporting as well as Integration with Mobility solutions Read more

Business Values

• Increased profits with price optimization across the product life cycle, regular & promotional pricing
• Reduced cost of goods with tighter supplier management
• Reduced labor costs with human capital and workforce management
• Maximized product flow-through and inventory productivity by merchandise and assortment planning, forecasting, and replenishment solutions
• Management by Exception
• Simplified processes using one integrated database while ensuring companywide adoption of standard best practices
• Lower TCO by providing best-of-breed business-process in adherence to retail industry standards (ARTS and VICS) and IT industry standards (XML)
• Compliance to IT legislations like Sarbanes-Oxley while you operate in different countries and across different channels