Microsoft Dynamics
Zensar Technologies | Microsoft Dynamics | CRM

Microsoft Dynamics CRM

Today's business scenarios are digitally driven and evolving rapidly due to technological advances in the fields like mobile, cloud, analytics, and internet of things. These scenarios pose challenges for both large and small companies. Large enterprises need to have strong back end systems which can address these challenges, can meet localized requirements of their branches and enable their integration with the head offices. On the other hand, medium enterprises need vertical focused, cost effective systems that ensure quicker start & faster returns along with improved operational efficiencies. Microsoft Dynamics CRM services at Zensar cater to these needs by providing end-to-end services on Microsoft Dynamics CRM.

Microsoft Dynamics CRM provides the tools and capabilities that help you to take good care of your customers starting from contacts through to service. It helps reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service areas. Microsoft Dynamics CRM solutions can deliver Return on Investment through sales force automation, marketing automation and customer service. It increases sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in on-premises and cloud.

Microsoft Dynamics mobile CRM applications and platforms enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

Key Capabilities

Zensar is proud to be a Microsoft Gold Certified Partner since many years with extensive experience in .NET, SQL Server, SharePoint, BizTalk, Dynamics CRM products.

Zensar has worked with companies across industries to configure, customize and implement Microsoft Dynamics CRM that best serves their business needs.

From healthcare to hospitality to real-estate, the xRM platform within Microsoft Dynamics CRM has been deployed effectively by Zensar, in conjunction with other Microsoft collaboration suites like SharePoint to support multiple solution requirements on a singular platform.

Through our multiple deployments we have integrated xRM and SharePoint to utilize embedded document repositories, portal integration, enterprise search, and dashboards.

Zensar also utilizes industry best practices of banking, healthcare, utilities, insurance, retail and e-governance to deliver solutions on the xRM framework using Microsoft’s Sure Step Methodology to address customer needs where relationships needs to be maintained and enhanced.

We provide end-to-end consulting, implementation and custom development services for Microsoft Dynamics CRM, both on-premise and online.

We have strong team of Microsoft certified professionals with versatile experience in implementation, customization, upgrade, integration and development on Microsoft Dynamics CRM platform. Our experienced CRM consultants work with you to plan, install, customize, and configure Dynamics CRM for your specific business needs.

Business Values

Our Microsoft Dynamics CRM Services include:

Consulting Services:

Our Dynamics CRM consultants can help you with:

  • Assessment of requirements
  • Product Evaluation & Selection
  • Installation
  • Customization and Configuration
  • Data Migration
  • Integration
  • CRM Upgrade
  • Custom Development
  • xRM Development
  • CRM Extension / Add-on Development
  • Proof of Concept
  • Business Intelligence and Reporting
  • Application Support
  • Social CRM
  • CRM Analytics
  • End-user Training

Implementation Services:

  • Fit-Gap Analysis
  • Implementation of product / solution
  • Data Migration/ Conversion
  • Change Management
  • Global Rollouts
  • Training/ Demo

Upgrade Services:

Following path is available for on-premise and CRM Online upgrades:

  • Dynamics CRM 4.0 to 2011
  • Dynamics CRM 2011 to 2013
  • Dynamics CRM 4.0 to 2011 to 2013
  • Dynamics CRM 2013 to 2015

Integration Services:

  • SharePoint
  • Portals / InsideView
  • Yammer / Lync
  • CTI (Computer Telephony Integration) / Exchange Server
  • Legacy Systems/ ERPs
  • Real Time/ Batch Integrations
  • Web Services/ Scribe/ SSIS
  • Social Listening
  • Unified Service Desk

Customization Services:

  • Custom Entities
  • JavaScript, Plugins, Workflows, Dashboards
  • Extending CRM
  • xRM Development
  • SSRS Reports
  • .NET Web Apps

Support Services:

  • Ongoing Support and Enhancements
  • Administration support