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IT process consulting | Process consulting | IT consulting

IT Process Consulting

Why do 2 out of 3 Software Projects (66%) fail to deliver within Time, Cost and Quality parameters?

How will streamlining processes of IT infrastructure and service management achieve cost benefits; at the same time improve SLA compliance too?

How to identify and alleviate risk and regulatory non-compliance using industry accepted Governance framework?

Why Business-IT alignment is still the CIO’s top priority?

These are some of the acute problems faced by organizations today, with one common thread binding them all - “immature process”. It is the prime cause for inefficiencies and ineffectiveness. It leads to duplication of work, inconsistency, lack of common goal, inability to scale up, silo focus, lack of measurement and improvement and many more.

We, at Zensar’s ITPC (IT Process Consulting) practice, help you to simplify, optimize and thus improve maturity of the underlying processes. Our focus is on
- delivering solutions targeted at enhancing productivity
- improve service and project delivery
- cost optimization
- alignment with industry recognized frameworks/standards using process solutions

ITPC helps you to achieve the above challenges. This is accomplished using our proven methodology ProZEN across the areas of IT Service Management (ITSM), Software Engineering and Quality Assurance, Process Optimization and IT Governance.

Service Offerings


BI Solutions ImplementationBI Solutions Implementation
  • IT Service Management: To manage IT services and systems
  • Software Engineering: For maturity of software development and maintenance
  • Process Optimization: To achieve best out of your process
  • IT Governance: To gain efficiency, control, compliance and business alignment

Best Practices


Best practices we use are -

  • IT Infrastructure Library (ITIL) by OGC
  • Capability Maturity Model Integrated (CMMI) by SEI
  • People Capability Maturity Model (PCMM) by SEI
  • Microsoft Operations Framework (MOF) by Microsoft
  • Control Objective for IT (COBIT) by ISACA
  • PMBOK by PMI
  • Six Sigma and Lean
  • ISO 20000, 27000 and 38500
  • Business Process Management Suite by OMG
  • SCAMPI and Goal-Question-Indicator-Measurement by SEI
BI Solutions ImplementationBI Solutions Implementation

Methodology

Our Methodology ProZEN is the cornerstone for being able to deliver a consistent experience to all our customers. It is flexible to suit your need.

BI Solutions ImplementationBI Solutions Implementation

ProZEN is a structured yet flexible methodology at each stage, meaning you can engage us for one or all of the distinct services depending on your needs. What makes ProZEN unique is the detailed attention it provides for an end to end process solution while maintaining / retaining customer centricity.

Value Proposition


  • Holistic, more complete view
    Our "Multimodal" process improvement provides more flexibility and agility. We can leverage the differentiating features of each model
  • Efficiency
    Effective & efficient execution using rigor of world class Project Management built in ProZEN methodology
  • Effectiveness
    Our Assessments, coupled with benefit realization analysis help you identify the low hanging fruits and long term actions that are tightly linked with business needs and priorities
  • Acceleration
    Leveraging our own IP and considering your existing initiatives give you quicker turn around.
  • Business Benefit Realization
    Our structured approach for Organization Change Management speeds up the adoption rate of the new process and ensures business gain
  • Cost Advantage
    We leverage our offshore team to provide you virtual consultancy very cost effectively.

Our Consultants
Depth and breadth of our consulting team will provide unsurpassed value to you. We have qualified consultants certified in - ITIL Managers (EXIN), CISA (ISACA), 6 Sigma Black Belts, PMP, IDS-Scheer ARIS, SCAMPI(B) Lead Appraiser and many more.

IT Process Consulting Brochure

To know more about Zensar's IT process consulting practice click here
 

Client Speaks

Wayne McAdam - Assistant General Manager, Application Services, Nedcor Bank
“Zensar team has showed a tremendous commitment in imparting SEI CMM and related knowledge to our team. We have all been richly rewarded through this contribution. We have confidence that this will result in the ongoing success of the joint venture between Nedcor and Zensar.”

Edward Hung - Networks and Systems Integration Manager, Mass Transit Railway (MTR) Corporation
 “During the assignment, Zensar worked closely with our software engineering team and was well accepted as if part of our team. Zensar was able to deliver all the deliverables on time and to a very high standard. Therefore, I have pleasure to recommend their professional services to any prospective customers/ users seeking improvement in software processes.”

Marco Faini - EMEA Retail Centre of Excellence, Fujitsu Services
“Here are a few words to comment your assignment here in Italy to help us in documenting the operational manual. My judgment can't be other than positive on the base of many elements. First of all your competence on the Quality management matter, particularly for what concerns the CMM. This is clearly noticeable from the rigorous methodology that you have applied during the assignment. Secondly I appreciated your capability in managing the relationships with people in terms of diplomacy and opposite needs balancing while keeping always a respectful but still firm attitude aimed to achieve your goals. Orientation to objective is, by the way, a strength that you clearly showed during the assignment: you set the target at the beginning and you focused your attention constantly in the direction of their achievement. Last but not least I have to mention teamwork: it was surely a pleasure to work with you and I believe that together we reached a very good result.”

Adrian Harston - AGS Solutions
 “I think their greatest contribution was the ISO and CMM/CMMI consultancy. I know that Shaun, our Quality Services Manager, made much use of it with respect to the ISO9001:2000 and also in regard to broadening our project audit criteria to cover ISO and the CMM and I, as always, learned a great deal on CMM interpretations. I thank all for their contribution.”


 

Case Studies

35% productivity gain, 20% reduction in cost overruns, improved Product/Service Quality are just a few of the benefits experienced by a leading Bank of South Africa..."

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White Papers

Zensar's solution blueprint is an answer to all the limitations of a traditional software development approach like difficult end to end functional and technical traceability, synchronizing documentation, insufficient customer bandwidth, inaccurate translation of Domain specifications etc.

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Contact us

Click here to enquire about our IT Process Consulting Services or to get in touch with our representatives

 

Industries Served

e-Governance


Foreign Trade


Insurance


Shipping & Logistics


Healthcare


Retail


Financial Services & Banking