Field E-Learning Connection—FELC

The Customer

The client is the worldwide leader in networking for Internet. Client's Internet Protocol-based (IP) networking solutions are the foundation of Internet and of most corporate, education, and government networks around the world. The client also provides the broadest line of solutions for transporting data, voice and video within buildings, across campuses, or around the world.

The Business Challenge

Field E-Learning Connection-- FELC is a single, online, e-learning point of entry for the client’s Global Sales Force and Support Staff to Plan, Track, Develop, Measure their skills and knowledge development. FELC is an application, developed to improve Field Productivity. FELC facilitates this via a portal allowing profile based knowledge & Learning updates, Metrics regards Field Competency & Learner progress and a portal for periodic information updates.

The Solution

Zensar Technologies has been involved in the Requirement Gathering, Solution providing, Design, Development & Maintenance of applications/solutions within the umbrella of FELC.
Project Field E-Learning Connection is a dual shore model project with FELC teams based on site & offsite. The services provided were:

• Database Design
• Application Development
• Enhancement
• Support

Business Benefits

• FELC Offshore working as an extended Development team.Thus, turnaround times & elapsed times are minimized due to the virtual 24 hour clock availability.
• “Resource Pooling” for FELC offshore is maintained. Thus, Offshore resources can be mobilized for various initiatives under FELC.
• Monitoring Resource Utilization for Offshore Personnel & in case of under-utilization, flag the Cisco PM.