Robust infrastructure of IS for client's smooth business functionality

The Customer

The client provides gas connection services to the national pipeline infrastructure on behalf of other giant. They introduce around 130,000 new domestic and industrial customers to the network each year. The client provides work management and delivery services for new gas connections. It provides a complete gas connections service from design and quotation through to planning, scheduling and works delivery, with expertise in housing customer, Industrial and commercial customers.

The Business Challenge

The client wanted to have a robust infrastructure of IS (information Services) for their smooth business functionality. They wanted dedicated resource that can build the in infrastructure and manage as per their requirements and expectations.

The Solution

Zensar had expertise in Infrastructure Management domain since the days of Fujitsu/ICIM. Zensar provided the system support covering the areas of Unix Operating System, Windows Operating System and DBA support after hardware division was hived off. Zensar was obvious choice for technical support based on its expertise and professionalism of managing large Infrastructure domains as well as own in-house facilities.

Business Benefits

• Single point of contact for any Infrastructure related solutions, problems and issues.
• Cost reduction by implementing specialty skilled areas using existing team resources.
• Increased support duration hours by providing support from 2 different time zones.
• Improved response time for any issues / problems.
• Improved service uptime for the Business.