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Platform BPO Solutions | Platform BPO Services

Platform BPO Solutions

The ever changing economic paradigms have forced organizations globally to re-think their strategies to maintain pace with the changing requirements of the end customer. It is now an imperative for businesses to redirect themselves towards phasing through any economic downturn and be proactive and agile to customer requirements. The reduction of the total cost of operations is a given, and the need to streamline the entire business function is now essential to gain the strategic benefits of outsourcing. Zensar’s Platform BPO Solution is a cost-efficient and scalable outsourcing solution to help organizations gain a competitive edge. We take the complete ownership of executing the process on our superior technology platform to free up manual time otherwise involved in performing non-differentiated activities.

The Platform BPO solution enables you to Pay-per-Transaction without the need to invest in CAPEX related to infrastructure, licenses etc. Zensar’s trusted partnerships bring a world-class collaborative model to maximize the benefit of outsourcing and utilize the rich experience of domain experts in creating a unique service proposition to suit each individual client’s need.

Customer Challenges

  • Economic uncertainty forcing organizations to reset their operational costs and technology related spending.
  • Low business agility due to non-scalable, non-extensible or expensive software add-ons.
  • Process efficiency improvements without an increase in transformational cost.
  • Highly manual processes lowering the ability of the organization to focus on the core strategic objectives
  • Decentralized operations and the need to shift from a support to service model.

Source to Pay

The entire cycle of Source-to-Pay is critical for any organization to fulfill its customer’s needs both internally and externally and operates optimally with the automation of the Accounts Payable (AP) process. The Source-to-Pay solution is based on managing the Source-to-Pay cycle for indirect spend categories. Zensar’s unique blended innovative approach helps organizations achieve their business objectives in an agile way enabling them to offer modular as well as end-to-end offerings to the end user.

Following represents the Platform based Source to Pay Model

BI SolutionsBPO Platform Solutions

Accounts Payable Automation

Zensar’s Invoice Automation enables you to capture invoice data through standard entry, scanning or electronic transmission. The Accounts Payable automation then facilitates the workflow, approval routing and dispute resolution to provide highly relevant data for analysis of spending habits and cash position.

The Payback comes from eliminating paper flow, improving cash management, capturing discounts, avoiding late fees, and detecting duplicate bills and overpayments. Additionally, one can have the ability to capture an audit trail of every transaction, enabling compliance with auditors and regulations such as the Sarbanes-Oxley Act.

BI SolutionsBPO Platform Solutions

AP Automation gives your organization better control over 100% of your organization’s expenditures. Whether it’s via requisition, reimbursement, or non-PO invoice, Zensar solution offers a way for you to know and control:

  • Who is spending money
  • What is being purchased
  • What prices are being paid
  • Which vendors are being used

With this information identification of the areas of optimization becomes simple.

Value propositions

Platform BPO
 

Client Speaks

Wayne McAdam - Assistant General Manager, Application Services, Nedcor Bank
“Zensar team has showed a tremendous commitment in imparting SEI CMM and related knowledge to our team. We have all been richly rewarded through this contribution. We have confidence that this will result in the ongoing success of the joint venture between Nedcor and Zensar.”

Edward Hung - Networks and Systems Integration Manager, Mass Transit Railway (MTR) Corporation
 “During the assignment, Zensar worked closely with our software engineering team and was well accepted as if part of our team. Zensar was able to deliver all the deliverables on time and to a very high standard. Therefore, I have pleasure to recommend their professional services to any prospective customers/ users seeking improvement in software processes.”

Marco Faini - EMEA Retail Centre of Excellence, Fujitsu Services
“Here are a few words to comment your assignment here in Italy to help us in documenting the operational manual. My judgment can't be other than positive on the base of many elements. First of all your competence on the Quality management matter, particularly for what concerns the CMM. This is clearly noticeable from the rigorous methodology that you have applied during the assignment. Secondly I appreciated your capability in managing the relationships with people in terms of diplomacy and opposite needs balancing while keeping always a respectful but still firm attitude aimed to achieve your goals. Orientation to objective is, by the way, a strength that you clearly showed during the assignment: you set the target at the beginning and you focused your attention constantly in the direction of their achievement. Last but not least I have to mention teamwork: it was surely a pleasure to work with you and I believe that together we reached a very good result.”

Adrian Harston - AGS Solutions
 “I think their greatest contribution was the ISO and CMM/CMMI consultancy. I know that Shaun, our Quality Services Manager, made much use of it with respect to the ISO9001:2000 and also in regard to broadening our project audit criteria to cover ISO and the CMM and I, as always, learned a great deal on CMM interpretations. I thank all for their contribution.”


 

Case Studies

Given the complexity of the global supply chain Zensar configured a phased plan to establish a managed service for administrative & analytical activities

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White Papers

Zensar's solution blueprint is an answer to all the limitations of a traditional software development approach like difficult end to end functional and technical traceability, synchronizing documentation, insufficient customer bandwidth, inaccurate translation of Domain specifications etc.

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