Healthcare BPO The Healthcare industry has grown immensely over the past couple of years and has now evolved into a very mature stage. With the growth of the industry, there are several challenges that it is now facing: • Rising administration costs
• Highly competitive industry, with a continuous need to protect narrow margins
• Inadequate number of resources to handle increased demand
• Lack of robust Revenue Cycle Management (RCM) practices, resulting in physicians spending more time on administrative tasks, and thereby less time devoted to patients
• Higher costs of Research and Development, and longer time-to-market
It is now an imperative for the industry to leverage global sourcing to obtain significant cost benefits, achieve process efficiencies and financial outcomes for better revenue management. Zensar is committed to providing a comprehensive range of business services for the healthcare industry. Our highly experienced team brings industry-specific knowledge and skills to deliver services to providers, payers, pharmaceutical and DME/medical devices organizations. With focus on robust RCM, Clinical, Finance and Accounting and compliance operations, the Zensar team delivers improved cash flow, higher operating efficiencies, and lower operating costs for our clients.  Other ServicesZensar offers other services that deliver cost control and extended reach into the market. - Finance and Accounting : AP automation for Hospitals, Procure-to-pay, order-to-cash and record-to-report
- Social Media Services
- Analytics and Reporting
- Contact center / Helpdesk
• Global delivery model for seamless integration: The Zensar team has dedicated industry experts at our delivery locations onshore, near-shore and offshore for seamless service delivery and communication
• SLA-driven delivery
• Partnerships in place for ensuring value-based delivery across the Provider, Payer, Pharma and DME value chain
• Domain-led account engagement, relationship and delivery to provide value beyond immediate cost arbitrage
• Robust and simple governance structure with clear accountabilities at all levels • Continuous improvement focus based on Six Sigma and Lean methodologies, for improved outcomes
• We work in a true partnership model with our clients, operating as an extension of their business
• Driving down operating expenses, while focusing on positively impacting the cash flow for our clients
• Our team of experts provide robust analytical and business intelligence services for predicting outcomes • Partners for enhancing your business - We can be your partner to manage your revenue cycle, claims operations, financial transactions or your clinical operations, whereby we aim to lower your total cost of operations while enhancing processes
• Reducing the number of rejected claims, lower bad debt as percentage of billed charges, reduce patient calls and complaints, and improved TAT with collections
• Ensure clean data into your clinical databases through accurate processing and review, and enabling faster database locks
• Improving your Pharmacovigilance operating efficiencies
• Supporting your Regulatory and Medical Affairs departments while preparing accurate submission-ready documents with better TAT
• Established global delivery model – Zensar is delivering both nearshore and offshore BPO operations from multiple geographies and across several timezones
• Extensive domain expertise – Zensar associates collaborating with you are domain experts with senior business process and technology professionals carrying more than 100 years of collective experience in the BPO and healthcare industry
• Compliance readiness – the Zensar team has experience in implementing specific compliance/regulatory guidelines as required by the industry, including HIPAA. Our facilities are compliant with all leading security compliance requirements |
