Customer Interaction Services

In today's business world, running a customer interaction center is complex. With equipment costs continuously increasing, recruiting problems and fast-changing technology issues, contact center outsourcing allows many companies with the best opportunities for success. Contact center outsourcing can remove these burdens allowing a company time to focus on its core business activities. Contact center outsourcing to offshore destinations helps organizations to better manage customer relationships, provide 24/7 customer service, decrease costs, utilize high quality services at cheaper rates, manage and maintain reports as well as increase market coverage. Zensar's Customer Interaction services have expertise in industry verticals such as telecom, insurance, banking and technology and includes service suite that includes:

• Customer Care - Pre-sales inquiries, post sales billing assistance, usage assistance, refunds, rebates, warranties, account information.
• Technical support/helpdesk - B2B and B2C support, Level 1, 2, 3 support for client's product/service users and employees, hardware, software, application support
• Customer selection - Selection of the right customer segments through targeted research.
• Customer acquisition - Acquisition of customer which includes activities like lead generation (B2C & B2B), telesales and telemarketing.
• Customer retention - Retention of customers who are likely to churn, customer saves etc.
• Customer extension - Up-sell and Cross-sell services.