Services

In today's business world, running a customer interaction center is complex. Constantly rising equipment costs, managing a recruitment engine and changing technology adoption issues are areas where Contact Center Outsourcing helps organizations focus on their core business activities.

Contact center outsourcing from Zensar will help organizations better manage customer relationships, provide 24/7 customer service, decrease costs, utilize high quality services at cheaper rates, manage and maintain reports as well as increase market coverage.

Key Capabilities

• Customer Care - Pre-sales inquiries, post sales billing assistance, usage assistance, refunds, rebates, warranties, account information
• Technical support/helpdesk - B2B and B2C support, Level 1, 2, 3 support for client's product/service users and employees, hardware, software, application support
• Customer selection - Selection of the right customer segments through targeted research
• Customer acquisition - Acquisition of customer which includes activities like lead generation (B2C & B2B), telesales and telemarketing
• Customer retention - Retention of customers who are likely to churn, customer saves etc.
• Customer extension - Up-sell and Cross-sell services

Business Value

• Enhanced Customer Engagement Experience
• Process and Domain expertise
• Commitment to Quality
• Innovative Commercial Models
• Process Optimization