Services

BPM Services
Business Process Management Software & Services | Zensar

Business Process Management

Zensar BPM offers customized business process solutions to organizations helping them gain an advantage in the marketplace. Our focus is on delivering business values through robust delivery techniques and governance models along with continuous enhancement and optimization.

The sustenance of any business comes from its wholesome growth, which is amalgamation of its core activity with efficient functioning of the non-core activities. Our delivery model will help you save costs and augment agility at the same time.

BPM Services Benefits:

Zensar’s Business Process Management is ISO 9001 & ISO 27001 Quality certified and assessed for compliance with CMMi Level 5 quality standards. To help you we have established partnerships with several leading, global corporations, serving you with the best possible solution that suits your need.

Consulting Led Solutions

  • Zensar believes and practices in thought leadership, we offer consulting led transformational services as per client’s requirement to assist them run their business in a smooth manner.
  • Our value proposition is a combination of innovative pricing strategy, engagement and delivery model, business risk management and operational excellence.

Fulfillment Partner

  • Our customer contentment level is very high with 90% + satisfaction in customer feedback.
  • We have healthy governance models with transparent information flow which derives from experience and understanding of business.
  • We believe in enhancement and optimization, and have efficient delivery mechanisms.

Domain Centric Services

  • We bring best of the breed domain expertise.
  • Our services assist organization in delivering seamless customer service.
Industry Footprint

Manufacturing
Zensar helps manufacturers to get the right goods to the customer on time and cost-effectively. Our offerings include Order Management, Warranty Management, Bill of Material and Component Traceability, Design Validation & Engineering Services, Strategic Sourcing, Design to Build and Build to Market Support Services. Read more

Retail
Zensar assists retailers in developing their core businesses and provides end-to-end outsourcing strategy and delivery approach to transform their retail operations. We support retail organizations – traditional, modern, eRetail or catalog – to achieve competitive advantages in their businesses through excellence in technology, process, industry insights and outsourcing modules. Our customized solutions cover every aspect of retail, including merchandizing, store operations and customer relationship management. Read more

Banking
With its strong footprint in banking, Zensar BPM assists banks in areas like customer acquisition, customer relationship management, collections of bad debts, customer service etc. Zensar would be closely associated to all touch points in a lifecycle of a customer and hence positively impact the revenue growth. We are currently helping multiple banking corporations in the above activities. We believe in assisting the customer by leveraging strong domain expertise, technology processes, and infrastructure. Read more

Insurance
Insurance BPM offers vertical service as well as niche services including Insurance Claim & Policy Management, New Business Issuance, Underwriting Analytics, Actuarial (Underwriting Policies), End to End Customer and Policy Lifecycle Management. Read more

Our Services

Customer Interaction Services

  • CRM program
  • Customer Service
  • Outbound Services
  • Helpdesk Services
  • Read more

Financial Services

  • Quote to Cash
  • Source to Target
  • Record to Report
  • Read more

Research & Analytics

  • Data Transformation
  • Research & Analytics
  • Read more
Zensar BPM Triumphs
  • Cost per invoice reduced generating $352K of annualized savings
  • 500K orders and vendor invoices processed annually with a 95% first time yield rate
  • Deduction Management contributed to prevention of revenue leakage amounting to $48Mn
  • Revenue Loss recovery of $1.4Mn
  • Annual collections of $391Mn for multiple Business Units
  • Annualized saving of $576K through mail room transformation
  • Operational cost reduction up to 45% in the Procurement and Supplier support segment for a large manufacturing company in US
  • Supplier compliance improved from 90% to 96% for a large retail company
  • Query Management mechanism reduced queries by 50% improving customers speed to market time