Zensar's Quality policy | Quality policy of Zensar | corporate governance at Zensar | delivering competitive services | internal customer satisfaction |
Quality Policy "We are committed to meet customer's needs and expectations by delivering competitive services and solutions through continuous improvement of our systems" Quality Objectives:- Deliver services and solutions that meet customer requirements
- Significantly enhance external and internal customer satisfaction
- Significantly improve productivity and reduce rework
Zensar's Quality Management System has been created over a span of 15 years and is based on international frameworks and benchmarks it uses: - ISO 9001:2008: Basic system for defining our QMS and to assess QMS effectiveness
- SEI CMM/CMMI: Best practices for software engineering and continuous process improvement
- Total Quality Management (TQM): Used to bring about overall improvement and business excellence
- Six sigma: Used as a tool for systematic analysis and process improvement
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