"We are committed to meet customers’ needs and expectations by delivering competitive services and solutions through continual improvement of our systems"
Quality Objectives:
- Deliver services and solutions that meet customer requirements
- Continually enhance external and internal customer satisfaction
- Improve productivity and reduce rework
Zensar's Quality Management System has been created over a span of 15 years and is based on international frameworks and benchmarks it uses:
- ISO 9001:2008: Basic system for defining our QMS and to assess QMS effectiveness
- SEI CMM/CMMI: Best practices for software engineering and continuous process improvement
- Total Quality Management (TQM): Used to bring about overall improvement and business excellence
- Six sigma: Used as a tool for systematic analysis and process improvement
