RPA over the years will see an evolving impact across not only back end applications but also across areas where some level of customer service is involved. This white paper takes a close look at business process optimisation through the lens of automated decision making and Robotic Process Automation (RPA). Solutions such as Zensar’s RPA may very well be the key that opens the new era of disruptive transformation through automation at all layers and ability to digitise and process unstructured data templates.

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