ITIL is the industry accepted and implemented framework for delivering service to the business. As a proven set of IT best practices, ITIL propagates that service is facilitating Outcomes by means of delivering value to end customers i.e. business results). ITIL also ensures that the customers are not bothered to deal with the risk and cost associated with the service delivery. ITIL maintains that customers achieve the outcomes and they recognize that a service provider is liable to provide IT services in order to help them achieve desired outcomes, through application of processes, people and technology. 

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