Akibia a fully owned subsidiary of Pune based Zensar Technologies - a leading Global Technology and Business Process Company, today announced upwelling of their network support service by 54% for Q1 fiscal year 2012. Akibia is a US based leading provider of Infrastructure Management (IM) Services.

Akibia’s USA and Europe services in Data Center and Information Security were merged with Zensar’s Remote Infrastructure Management service line after the acquisition of Akibia by Zensar at the end of 2010.

Zensar and Akibia together have emerged as a niche infrastructure management player supporting the entire spectrum of IM services.

The Company’s traction in network support services can be attributed to:

  • Cost-Effective Solutions – Akibia saves its customers 25-40% more than the Original Equipment Manufacturers (OEM) on maintenance services.
  • Faster Resolution – The companies call answer time is less than 19 seconds, and engineers do not use voicemail or scripts, leading to faster call resolution and more satisfied clients.
  • Focus on Service – Akibia’s extensive knowledge, expertise and best practices supporting high-availability infrastructure enables delivery of the highest standard of service and support to clients.

“We have been extremely impressed with Akibia’s response times and technical knowledge of our network appliances. We will continue to roll more of our hardware to the Akibia contract,” stated the Network Manager of a Fortune 500 insurance company.

“By providing customized service level agreements (SLAs) Akibia ensures clients only pay for the support levels they require, said Tom Tucker, President and CEO of Akibia. While OEMs may incentivize clients to upgrade to expensive new equipment before it is necessary, Akibia is focused on helping clients maximize their existing infrastructure.”

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