Manage the day-to-day working of the GSOC Operations for the different customers.

Organizational Functions:

  1. Delivery of the operations of GSOC are as per the agreed SLAs and expectations from the customer.
  2. Identify the in-efficiencies in the Operations and identify potential solutions to improve efficiency.
  3. Own and drive improvements in the areas of Operations, technology, Advisory and customer satisfaction.

Core Functions:

  1. Regular reporting on the state of the customer delivery.
  2. Maintain Billing for the services delivered from GSOC.
  3. Maintain & Improve the Profitability of GSOC.

Individual Performance Measurement Criteria

  • Quality and effectiveness in communications and engagement with stakeholders.
  • Personal Priority and time management.
  • Low / Zero Escalation from the customers
  • Maintain low Attrition
  • Driving Innovation to improve on Service standards & Quality.

Technical Skills

Proficiency Legend:

P1 – Theoretical Knowledge

P2 – Basic Understanding

P3 – Hands-On Experience

P4 – Advanced

P5 – Subject Matter Expert P5 – Proficiency Level

Understanding of the different security technologies,

Experience in deploying, configuring and troubleshooting of

  1. Firewalls (Checkpoint, Cisco etc.),
  2. IDS / IPS, (Network and Host),
  3. Anti-Virus,
  4. URL Filtering,
  5. Multi-factor Authentication,
  6. Privilege Access Management
  7. The integration of the above technologies with different systems.

Experience in different Information Security Processes.

  1. Security Change Management
  2. Rule Base Reviews & Optimization
  3. Security Incident Management (Standard & Critical)

Understanding of different Security Architectures.

P4 – Proficiency Level

  • Understanding of the different connection protocols.
  • Experience in different reporting requirements prevalent in the information security monitoring and management space.
  • Experience in different compliance standards.
    • ISO 27001, SOX, SSAE16, etc.
    • Process, Criticality
    • Evidences

P3 – Proficiency Level

Understanding of the different monitoring systems for server, Network.

P2 – Proficiency Level

Understanding of the major business applications.

Understanding of common Infrastructure applications such as DNS, Proxy, DHCP, Messaging, Mailing, Storage, Network, Backup.

Communication and Organizational skills      

  • Good command of the English language, with excellent written and verbal skills.
  • Proactive in communication and appropriate selection of audience according to topic.
  • Highly organized and capable of tracking a variety of tasks to closure.
  • Good time management principles and effective in prioritizing workloads.

Cultural Requirements    

  • Works collaboratively with other teams and builds positive working relationships
  • Able to learn quickly and apply common sense to new situations, but understand when it is appropriate to engage others for advice
  • Open and transparent style and approach when working with others
  • Places a significant level of importance on personal & team development and understanding then improving upon weakness
  • Accepting of feedback from managers, peers, and clients in regards to work performance
  • Utilizes a goal-oriented approach, which drives self-improvement both personally, professionally and drives the teams.
  • Takes the initiative to work on tasks outside of his or her immediate scope of responsibility, and encourages others to do so.

Experience Required       

  • Minimum overall experience of 15 years
  • Minimum of 10 years experience in Information Security
  • Minimum of 4 years experience in running a Security Operations Center for a large organization.
  • Preferable experience in running Security Operations Center providing services to Multiple customers.
  • Minimum experience in managing a team of 100+ team-members.

Certifications Required   
- Required (at least one) CISSP, CISA, CISM,
- Required (at least two) OEM certifications.

Education Qualifications 
Preferably Graduate with Science/Engineering
- Preferable with an MBA.

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