Ref Id: Zen/Mar17/003
Job Id: 40936175
Location: London, Slough
Salary: £42000 - £44000
The role: -  System Analyst(s) - Dispatcher
Qualification:  Bachelor’s of engineering or Bachelor’s of Business Administration or equivalent or higher (IT related qualification preferred).
Duties and Responsibilities
  • Understand system scope, design and develop/configure and maintain applications to the given specifications 
  • Work closely with peers, developers, testers and multiple stakeholders to ensure technical compatibility and customer satisfaction
  • Assess the tickets, conduct technical analysis and deliver the solutions as per the SLA
  • Perform problem analysis on case to case basis and provide solutions
  • Identify options for potential solutions and assess them for both technical and business suitability
  • Undergo knowledge transfer sessions from subject matter experts and undergo shadow support where appropriate
  • Help execute the required changes, deployment and testing
Skills Required
Technical skills/ expertise:
  • Product: DLx or Dispatcher 9.0
  • Relational Databases – Oracle
  • Experience in writing complex SQL queries
  • Knowledge of UNIX commands and text editors
  • UNIX scripting experience
  • Retail Supply Chain knowledge
  • Mainframe skills - COBOL, JCL
  • Database - DB2
  • Websphere
  • Reporting using Jasper reports
  • Have strong problem solving and analytical skills
  • Assertive and result-focused
  • Exceptional customer service and communications skills
  • Preferred ITIL certified foundation and/or practitioner but at least a good working understanding of Service Management processes (Incident, Change, Release & Problem management)
Closing date for applications: 26th March 2017
To apply: Send in your resume to

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